For Instructors who buy their own releases:

If you’re an Instructor and skipping Q2 Instructor Release(s) sounds like a great option for you:

• Go to the Instructor Portal
• Select ‘Skip Quarterly (Q2/2020) Instructor Release’
• Choose which programs you want to skip. If you want to skip all your programs, be sure to select skip a release for each certification.
• You’ll get a notification within the Instructor Portal to confirm you’ve successfully skipped the Q2 Release(s).

Please make sure you check with your local Market support team on the dates you need to have this done by, in order to be successful.

For Clubs:

If you’re a Club who typically pays for Instructor Releases and skipping Q2 Instructor Release(s) sounds like a great option for you, send us an email at marites.salvador@lesmills.com

Please make sure you check with your local Market support team on dates you need to have this completed.

If you choose to skip the Q2 Instructor Release, we will be reaching out to your Instructors to let them know how to get the Q2 Instructor Release(s), if they wish to purchase for themselves.

For Instructors who’s Club have chosen to skip Q2 Instructor Releases:

If you’re an Instructor and you’re Club has decided to skip the Q2 Instructor Releases, you can still access the Q2 Releases directly, all you’ll need to do is ensure your billing information is up to date in the Portal.

Please make sure you check with your local Market support team on dates you need to have this completed.

While learning the new moves and connecting over our favorite workouts can help to keep us all motivated, we also understand that these are unique times for everyone in the fitness industry. We’ve heard many of you can’t wait for your new release(s), while others would prefer to skip this round. We’re offering the Q2 releases while making it easy to skip, so you can have the choice in what’s right for you.

Although this is ultimately a choice with your club, we recommend facilities focus on the Q1 release when they plan their reopening events. Since we’ve allowed instructors to skip Q2 releases not all instructors may be able to participate in the launch if they haven’t purchased the release. Those instructors that have purchased Q2 can work it into their schedule when they and their members are ready.

The music in the releases is licensed music so we can offer the hottest music from the best music houses. This is not the royalty-free music offered on the Live Streaming options. We have great partnerships with music artists and publishers that we simply have to respect, so the release cannot be streamed or recorded.

We understand that many instructors who have taken a break previously will not currently be back to teaching, as a result, this release does not count toward your compliance. You will stay active until Q3 autoship or when clubs have reopened if that is after Q3 autoship in September.

Skipping Q2 will not count against your compliance requirement. If you are about ready to go inactive you will stay active and you will still be able to go on hold in the future.

Please check with your local Market on the Quarterly Webinars and education being offered in your region.

You can still skip this release, even if you’ve been on hold previously. Knowing that clubs are currently closed we understand that you may not be teaching and want to offer as much flexibility as possible.

If you skip Q2, you will still be able to go on hold in the future if you are pregnant, injured or not actively teaching.

We understand that most instructors have been furloughed or laid off at this time. You can still purchase this release. We hope that your club will open soon and you will be back to teaching, this is just a small pause in your affiliation.

This will depend on the market. Each market to update based on if education is included in the release, free or offered at a separate cost.

You have choice in if you want to skip 1, some or all of your programs. Under each certification you will select if you want to skip that release. If not action is taken for a specific program, and you are subscribed to autoship, you will receive the release

Yes, if your club is not purchasing your release you can still purchase the release. Just make sure to update your billing information before the autoship run date. If you do not get your billing information updated you can still purchase the release through the releases store.

If your club is not purchasing your release and your billing information is up to date, you will receive and be charged for the Q2 Release. If you do still want the Q2/2020 Releases, just make sure billing information is up to date in the Portal before the Autoship Run date. If you would prefer to skip the Q2/2020 Release, make sure you follow the instructions on how to skip the Q2/2020 Release, before the Autoship run.

Absolutely, the release will be available in the releases store for purchase after autoship. Each release stays available for 2 years.

We’re sorry to hear that you received the release and didn’t want it at this time. We can easily refund you, as long as you haven’t downloaded it.

Once you have downloaded the release we cannot offer a refund. Similar to when you open the packaging on a cd or dvd (do you remember those days?) the release is now yours. We understand that you may have financial constraints but you have already accessed the release.